An unknown number of credit and debit card accounts may have been impacted between April 2014 and August, 2014. The large scale card data breach involves both Visa and MasterCard credit and debit cards. It is our understanding that the compromised data involves the entire magnetic stripe which includes cardholder name, card number, card expiration date and the CVV/CVC counterfeit protection. Your credit union continues to monitor the situation and as information becomes available will make decisions on what actions will be taken to mitigate losses to credit union members and to the credit union. We believe that we will receive a list of card numbers from Visa and MasterCard that may have been compromised and we will take action to cancel those cards and transition them to new card accounts. Your credit union will make every attempt to contact you prior to disabling your current card. Please ensure we have current contact information on file.
Members should monitor their accounts for any unusual activity and notify the credit union immediately if any suspected fraud is noticed.
Credit Union members should be aware that there is a potential that individuals may try to take advantage of this situation. Scammers may contact you and try to trick you into giving them your personal information. A legitimate company should never ask you to give them your personal/account information. If you receive a call or email, do not give out your personal information, and do not click any links that may be included in an email.
If you are contacted by our fraud prevention provider, in most instances, they will contact you via telephone. This could be via an automated call or a representative. You will be asked that you verify transactions. They will not ask for account information, but may ask for information to verify that you are the cardholder. This could be by verifying the last 4 digits of your social security number, the last four digits of your card number, or mailing address. Do not give out your full social security number or card number. If the fraud prevention provider cannot reach via telephone, you may receive a letter asking you to contact our fraud prevention provider or the credit union. If you have any doubt regarding whom you are speaking to, do not provide the information and contact the credit union directly.
